It's only natural that a company that strives for Customer Satisfaction is bound to receive a great degree of accolades from Customers thanking our employees for a job well done.  This page will showcase some of the many honors that our employees recieve in the course of fulfilling their duties of service, and in going beyong these duties to ensure a clean, safe, and courteous ride aboard BTCo vehicles.

Mr. Lawrence Daniels first joined the BTCo in April of 1968, and probably holds the record for holding the most different positions within the company during any one career.  This quick movement must remind most of a Basketball player, as Mr. Daniels' has earned the nickname of "Dribble!" 

Mr. Daniels career started in 1968 as a pit cleaner, designated with the duties of keeping the inspection pits at Carroll Park clean.  Soon afterwards, his Supervisor noticed how he spent more time talking of his knowledge of transit than he did cleaning the pits, and realized that he was not cut out for any shop position.  A vacancy soon came available in Customer Services and Mr. Daniels was promptly relocated to answering telephones to guide lost passengers about the system.  It quickly became obvious that Mr. Daniels had higher aspirations in mind, and his new Supervisor looked for the first opportunity to get Mr. Daniels a transfer out of this support staff department.

In late 1971, Mr. Daniels became a member of the Media Department, creating promotional brochures and pamphlets for BTCo services.  However, the fuel shortage of 1974 coupled with it's accompanying rise in ridership led to requests to fill Operations department jobs with office workers, and Mr. Daniels supervisor asked him to give it a try, so in May of 1974, Mr. Daniels reported for work as an Operator at the Light Street Car House on route #6. 

He soon became disenchanted at how things were being run at this division, and soon afterwards transferred over to Edmondson Car House to work the all-night #14 shuttle.  Later, he would change to a run on the historic #9 line, and it had seemed that Mr. Daniels had finally found his niche.  In 1976, Mr. Daniels spearheaded an effort to operate the #9 car through to Downtown again for the nation's bicentennial, but the President in charge at that time rebuffed this attempt, stressing financial constraints.  Frustrated, but determined not to bow out, Mr. Daniels made unofficial history when on his own accord on July 4, 1976, he piloted a #9 line car all the way from Ellicott City to Downtown Baltimore using the subway detour track.  However, Mr. Daniels' defiance would soon become even worse when he insisted on taking the riders along the original #9 line to a loop at Charles and Lexington Streets.  However, this line had long since been removed beyond a spur track that ended just East of Park Avenue, and as a result, Mr. Daniels, with his 18 unwilling passengers, would soon derail the car at this spot.  Well, he almost made it!

Following this incident, Mr. Daniels would spend most of the next two years trying to get his job back, and would finally return to service in April of 1978 at Edmondson.  Though he would be one of the first Operators to pilot the new #4 line extension to the Social Security complex in Woodlawn, he was clearly at odds with Edmondson Supervision, and further detested the removal of route #35 to Lorraine in creating the new extended #4, so in January of 1979, he transferred once again to Belvedere Car House. 

By this time however, the infamous streetcar shortage was in its prime as the BTCo awaited its first order of cars from UTDC, the first new cars for Baltimore in over 25 years.  While maintenance scrambled to keep as many PCCs running as possible, routes #5 and #31 were often bussed for months at a time, leaving Mr. Daniels to pick on the #25 as often as possible, and when possible the #47 line as well.

As the car shortage eased with new deliveries in 1980 and 1982, Mr. Daniels decided it was time to move on yet again, becoming a Street Supervisor in 1984.  He soon earned a reputation as a tough cookie who would write up an operator carrying a crush load of riders for being 30 seconds ahead at a time point. 

In 1987, Mr. Daniels became Assistant Division Superintendent of the Monroe Street Trackless facility, and would spend the next ten years moving all about the system.  Despite the rumors that he was the man with whom no one could get along with, Mr. Daniels insists that it was his drive and determination that kept him on the move.  After 7 more of these relocations, Mr. Daniels would retire in 1998 as Superintendent of Signage and Signals - Subway-Elevated Division.

Mr. Daniels would soon become bored with the retirement life, and would return to the BTCo in 1999 as a Part Time Streetcar Operator at Harford Division on route #19.  Mr. Daniels says he's not settled yet though, as he promises a return to Edmondson Division to complete the task he set out to accomplish in 1976.  Talk about holding a grudge!